Privacy at a Glance
We collect only the data necessary to provide our restaurant management services. We never sell your personal information and use industry-standard security measures to protect your data.
1. Overview
ChefSuite Pro Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform and related services.
This policy applies to all users of ChefSuite Pro, including restaurant owners, managers, staff members, and any other individuals who access our services.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Restaurant name and business information
- Billing and payment information
- Profile information and preferences
Business Data
- Inventory data and stock levels
- Sales and transaction data
- Staff schedules and time tracking
- Menu items and pricing information
- Customer data (if integrated with POS systems)
Technical Information
- IP address and device information
- Browser type and version
- Usage patterns and feature interactions
- Log files and error reports
3. How We Use Information
We use your information to:
- Provide Services: Deliver our restaurant management platform and features
- Account Management: Create and maintain your account, process payments
- Communication: Send service updates, support responses, and important notices
- Improvement: Analyse usage patterns to enhance our services
- AI Features: Provide intelligent insights and recommendations
- Compliance: Meet legal and regulatory requirements
- Security: Detect and prevent fraud, abuse, and security threats
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using AES-256
- Access Controls: Strict access controls and authentication requirements
- Regular Audits: Security assessments and penetration testing
- Monitoring: 24/7 security monitoring and incident response
- Compliance: SOC 2 Type II and ISO 27001 certified
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Business Data: Retained for 7 years for accounting and tax purposes
- Technical Logs: Retained for 90 days for security and troubleshooting
- Marketing Data: Retained until you opt out or request deletion
7. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact us at hello@chefsuitepro.co.uk
9. International Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
11. Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Email notification to your registered address
- Prominent notice on our website
- In-app notifications
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests, contact us:
- Email: hello@chefsuitepro.co.uk
- Data Protection Officer: hello@chefsuitepro.co.uk
- Address: ChefSuite Pro Ltd, 123 Tech Street, London, UK
- Phone: +44 20 1234 5678